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Exam Code: 9L0-400
Exam Name: Apple (Mac OS X Help Desk Essentials v10.3)
Exam Code: 9L0-007
Exam Name: Apple (Macintosh Service Certification Exam)
Exam Code: 9L0-619
Exam Name: Apple (Mac OS X Deployment v10.5 Exam)
Exam Code: 9L0-621
Exam Name: Apple (Mac OS X Advanced System Administration v10.5 Exam)
Exam Code: 9L0-061
Exam Name: Apple (MAC OS X 10.5 Troubleshooting Exam)
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NO.1 Leopard supports the creation of groups to manage permissions for multiple user accounts.
A. True
B. False
Answer: A
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NO.2 Which TWO of the following are supported ways of restoring a file or folder from a Time Machine
backup in Leopard? SELECT TWO
A. Manual restore through Finder
B. Restore from the Time Machine interface
C. Time Machine Restore Utility in the Utilities folder
D. Use the Restore tab in the Time Machine system preference pane.
Answer: AB
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NO.3 A customer would like to install Leopard onto a Mac with Mac OS X 10.2 Jaguar. What installation
options will be available to this customer? SELECT ALL THAT APPLY.
A. Upgrade
B. Secure Install
C. Erase and Install
D. Archive and Install
Answer: CD
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NO.4 Which TWO of the following Macintosh Computers DO NOT support Leopard? SELECT TWO
A. Mac Pro
B. iBook G3
C. Power Mac G5
D. Power Mac G4 Cube
E. PowerBook G4 (12-inch)
Answer: BD
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NO.5 A customer using a Mac with Leopard complains that she set up a new user account in Accounts
preferences, but that user does not appear in the Login Window. Which of the following is the most likely
explanation for this?
A. The user has a sharing only account.
B. The user has attempted to log in too many times.
C. The user has time limits applied that have expired.
D. The user has parental controls applied that have been activated.
Answer: A
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NO.6 After installing Windows on his Mac with Leopard using Boot Camp, a customer is unable to eject the
Windows Installer CD from his optical drive. What should you tell this customer?
A. The optical drive may have failed, and should be brought in for testing.
B. Apple does not support Boot Camp and the customer should contact Microsoft for support.
C. Until the customer installs the Mac drivers for Windows, he will be unable to use the eject key on his
keyboard.
D. The customer did not run the required firmware update and needs to do so before the optical drive will
work with Windows.
Answer: C
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NO.7 Which one of the following combinations of network configurations would require multiple locations to
properly configure?
A. PPP dialup IP address with modem and DHCP IP address with AirPort.
B. DHCP IP address with built-in Ethernet and DHCP IP address with AirPort.
C. PPP dialup IP address with modem and fixed IP address with built-in Ethernet.
D. Fixed IP address with built-in Ethernet and DHCP IP address with built-in Ethernet.
Answer: D
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NO.8 Examine the exhibit. What does this symbol mean when starting Leopard?
A. The Mac is unable to find a startup disk that contains boot files.
B. The Mac cannot identify one or more folders on the hard disk.
C. The Mac cannot identify one or more files on the hard disk.
D. The Mac is unable to find the Classic environment.
Answer: A
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NO.9 A customer complains that the image on her MacBook's display is too large and distorted. Which of
the following would be the best suggestion to resolve this issue?
A. Open Display preferences and change the display resolution.
B. Adjust brightness control to a more optimum setting.
C. Restart the MacBook in Verbose Mode.
D. Replace the display assembly.
Answer: A
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NO.10 An application in Leopard has become unresponsive, and you wish to force the application to quit.
Which THREE of the following are ways to Force Quit an unresponsive application in Leopard? SELECT
THREE
A. Press Command-Control-Eject
B. Press Command-Option-Escape
C. Choose Force Quit from the Apple Menu
D. Control-click the application's icon in the Dock
E. Press and hold the power button for ten seconds
F. Press and hold the mouse button for ten seconds
Answer: BCD
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