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Exam Code: ISEB-ITILV3F
Exam Name: ISEB (ITIL Foundation Certificate in IT Service Management)
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NO.1 Which of the following areas would technology help to support during the Service Operation
phase of the Lifecycle?
1. Identifying configuration of user desktop PCs when Incidents are logged
NO.2 Which Function would provide staff to monitor events in an Operations Bridge?
A. Technical Management
B. IT Operations Management
C. Service Desk
D. Applications Management
Answer: B
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NO.3 Dashboard type technology
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 2, 3 and 4 only
Answer: B
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2. Which of the following is NOT a FUNCTION?
A. Application Management
B. Service Desk
C. Incident Management
D. Technical Management
Answer: C
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3. Which of the following is the CORRECT description of the Seven R's of Change
Management?
A. A set of questions that should be asked to help understand the impact of Changes
B. A seven step process for releasing Changes into production
C. A set of questions that should be asked when reviewing the success of a recent Change
D. A definition of the roles and responsibilities required for Change Management
Answer: A
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4. The BEST Processes to automate are those that are?
A. Carried out by Service Operations
B. Carried out by lots of people
C. Critical to the success of the business mission
D. Simple and well understood
Answer: D
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NO.4 Control of user desk-top PCs
NO.5 Create and use diagnostic scripts
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